Last updated March 2021
- Collection and use of personal information
- Our website
- When personal information is shared
- Security of personal information
- Access and correction
- Contact us
1. Collection and use of personal information
You can access our Website without providing personal information. If you choose to use our Services, contact us with questions, or sign up for our communications, we will ask you to provide personal information. The personal information that we request will vary depending on how you choose to interact with us.
When you create an account
If you choose to create an account, we will ask you to provide your first name, last name, email address and province of residence and to create a password. We will also ask you to provide additional information to help us determine which of our Services is most suitable for you, including your gender, date of birth, marital status, city and province of residence and general information about your spouse, children and pets (as applicable). We use this information to create an account and recommend appropriate Services to you. We may also use this information to understand our customers and their needs and preferences so that we can improve and develop our Services and our Website, and to tailor our communications.
To create a will and related documents
If you use our Services to generate your will, Power of Attorney, and related documents you will need to provide additional information including: information about your spouse and children, including their full name and date of birth; information about your executor(s) and trustee(s), including their full name; information about your final wishes including specific gifts and donations; information about your estate and how you want it divided and administered; information about your wishes with respect to property and your health care; and any other information that is relevant or necessary to generate your will or related documents. We only use this information to generate your will and related documents. Some information is optional (specific gifts, burial and funeral wishes, charitable donations, pet trusts, pet guardians) and can be skipped.
To process payments
We use a third-party payments service provider to process payments on our behalf. Our provider collects your name, billing address and payment card information (card number, expiry date and security code) in order to process payments on our behalf.
When you contact us or provide feedback
If you contact us, we will collect the information you provide to respond to your question, inquiry or request. If you choose to provide a rating or review, or other feedback, we will use this information to improve our Service or our Website, or to develop new Services.
To send you communications
We use your personal information to send you communications including tailored marketing messages and transactional emails. You can unsubscribe from marketing communications at any time by using the unsubscribe feature provided or by contacting us as described below. You may still receive transactional emails from us even if you have unsubscribed from our marketing communications.
We also use personal information for other standard business purposes such as maintaining records, enforcing our agreements, detecting and preventing fraud, ensuring the security of our website and meeting our legal and regulatory obligations.
2. Our website
When you visit our Website, we automatically collect your IP address, the date and time of your visit, the pages you visit, the features you use, and the referring URL’s you came from. We use this information to improve our Website and Services.
Targeted advertising and analytics
You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can opt-out of Google’s personalized advertising features through Google Ads settings here https://adssettings.google.com. Where available, you can opt-out of personalized ads from other advertising networks here https://optout.aboutads.info.
You can adjust how ads are targeted to you through Facebook Ads here: https://www.facebook.com/help/568137493302217. You can also influence the types of ads you see by providing feedback or hiding ads here: https://www.facebook.com/help/146952742043748?helpref=faq_content.
You can adjust how ads are targeted to your Microsoft account here: https://choice.microsoft.com. We may also work with social media platforms to deliver personalized ads on these sites. You may also be able to control personalized advertising on social media platforms through the advertising or privacy settings of the applicable platform. To learn more about targeted advertising based on information about your online activities or to learn how to opt out of having your data used for online behavioral advertising, visit youradchoices.ca or networkadvertising.org/choices.
3. When personal information is shared
We use service providers to provide certain services on our behalf such as data hosting, payment processing, marketing and communications, analytics and customer service. Some of these service providers may be located outside of Canada, including in the United States.
If, upon registration for our Services, you enter a promotional code provided to you by an entity with which Willful has entered into a marketing agreement in this respect, we may share anonymized data with such entity, for example by informing this entity of how many times their promo code has been used. If you enter such a promotional code after having accessed our Services directly from a referring URL for this entity, Willful may also share purchase data concerning you with this entity, which data will be limited to your plan type and email address, solely for the purposes of enabling us to fulfil our obligations under this marketing agreement.
We and our service providers may disclose personal information in response to a search warrant or other legally valid inquiry or order or as otherwise required or permitted by law, including as required or permitted by foreign laws applicable to us or our service providers.
4. Security of personal information
We have implemented physical, organizational and technological security measures that are designed to protect the personal information in our custody and control from unauthorized access, use or disclosure. However, please be advised that no security measures can offer absolute security.
5. Access and correction
You may request access to or correction of your personal information in our custody or control by writing to us (see “Contact Us” section below). Your right to access and correct your personal information is subject to applicable legal restrictions. We may request information from you in order to verify your identity before providing access or making corrections.
7. Contact us